The desire to integrate physician-owned patient care services in one location led the practice to become a major partner in the construction of Overlook Medical Park, an 80,000 SF medical office complex which opened in Derry in 2004. This facility includes 13,500 SF of space for SNHIMA, as well as a shared diagnostic imaging center (including American College of Radiology accredited CT, MRI, nuclear medicine, ultrasound, digital mammography, and bone density). Multiple medical specialties are represented in the facility, including separate practices in gastroenterology, neurology, general surgery, cardiology, urology, OB/GYN, podiatry, physical therapy, laboratory services and hematology/oncology. This concept offers patients the convenience of high quality and cost effective services under one roof. It proved very popular and further promoted the growth of the practice.
To accommodate the growth of Windham and the adjacent communities of southern New Hampshire, we opened a new Windham office on Route 111 in 2012. This includes an imaging facility and medical specialty offices, duplicating the successful concept in Derry. This facility was further enlarged in 2014, driven by further growth and patient demand.
In 2012, to manage health information effectively and comply with federal initiatives, the practice transitioned from paper to electronic health records, requiring a substantial capital investment in software, hardware and staff. The software and hardware were updated in 2015 to give a more robust platform for data analytics.
In 2016, we signed two physicians previously employed by the Elliot Hospital and opened a new practice site in Manchester. In 2017, this site moved into a new facility on South River Road in Bedford, with imaging, lab and medical specialty offices similar to our other locations.
In 2016, we entered into an affiliation and services agreement with VillageMD, a national company, to enhance patient services and clinical performance.
The group is highly unique in the present health care environment in that it remains independent and physician-owned. The physician shareholders are actively involved in all aspects of the management of the organization.
The practice has been repeatedly recognized by our multiple health insurance partners for delivering high-quality medical care to a sicker than average patient population, with lower hospital re-admission rates, at a lower than average total cost of care.